Why is it important to establish Best Practices in an organisation? Organisations spend fortunes establishing a brand image. Beautiful and meaningful logos are created, with promotional material to match. But gone are the days when the brand was protected by … Continue reading
Tertia Borgelt
Secretarial competence is a collaborative concept. Managerial support cannot be delivered without communication, collaboration, and a thorough orientation to the business. A portfolio of sound secretarial keyboarding and experience is not enough. This productive and insightful two-day workshop helps those … Continue reading
Would you like to beat the deadline and stop those unproductive re-writes? Do you know how to put your personality on paper, and also support the company’s brand values? And if English is not your home language, would you like … Continue reading
A business cannot deliver what it does not have in stock. External service excellence therefore depends on internal strategies that support the customer’s needs. There is an interdependence across all departments and business units. Most staff members want to deliver … Continue reading